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Frequently Asked Questions

The Salon

Do I need to make an appointment for my pet’s grooming or can I just show up?

Appointments are necessary for professional grooming. By scheduling appointments, our professional Groomer ensures she has the time needed to meet with each client and provide the best quality grooming service possible.

Can your Groomer accommodate pets with special needs?

Our Groomer has the patience and care to tend to most any dog or cat with special needs. She can work with old pets, pets with disabilities, or even pets that are anxious or nervous. It is important to mention any special needs when making your pet’s appointment so our staff can make any needed accommodations for your pet’s appointment.

When should my puppy come in for her first groom?

Between 10 and 12 weeks of age is a good time to bring a puppy into the Salon. This gives the pup a chance to become familiar with the Salon environment and get used to being handled by a professional Groomer.

How should I maintain my pet’s coat in between grooms?

The key to maintaining your baby’s stylish appearance is finding the correct brush or comb to use at home. It is equally important, though, to know the best way to properly use those grooming tools. During your grooming consultation, our Groomer can give you advice and show you methods for grooming your pet at home. Our Gift Shop has a nice selection of grooming aids available for purchase.

How often should my pet be groomed?

This depends on the breed of your pet, her type of coat, and the desired style. Typically, most dogs are due for regular grooming every 6 to 8 weeks. Some dogs can go 12 weeks between grooms or longer. Be sure to ask our Groomer for her recommendations. You will also receive grooming reminder notices when it is time for your pet’s appointment.

How long will the grooming appointment last?

You will drop your pet off at the Salon generally between 9:30 and 11:00 AM. Our Groomer will call you when he is ready. Typically pets are ready for pick up between 3:00 and 6:00 PM. Of course if your day requires a specific pick up time our Groomer would be glad to make those arrangements with you at drop off.

The Groomer recommended my pet see her veterinarian, should I be alarmed?

Our professional Groomer gets very up close and personal with your pet. It is possible for her to notice things about your pet that you have not yet noticed yourself. This is one of the greatest advantages of professional grooming. Health conditions that might otherwise be hidden can become suspect when examining a pet during a groom. There are also a few pets that can become very aggressive when handled during grooming and our Groomer may recommend veterinarian care. Rest assured your pet’s health and safety are our first concerns.

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